Poor service

<p>I was given a settlement amount on the 29th June on my FNB credit card for R23,764.59 since i wanted to settle and close my credit card, i tried transferring the payment from my Absa account to fnb, but i was struggling to do an EFT hence i opted to go to the bank and pay cash ,since a was a day late, after waiting on a que for long i managed to pay my credit card by the teller an amount of R23912.00 hoping to close the credit card, the unfortunate part is when i contacted FNB the sameday to request my credit card to be closed, i was told that i was not able to close it as there are cash deposit fee of R444 i still have to pay which i was never informed about, logged a complain with FNB Credit card department who referred the matter to FNB Rivonia branch where i went to pay, but till today no one has come back to me with feedback as i requested the fee's to be reversed.</p>