JM
Joseph M

1 reviews | Active since Jul 2015

20 Jul 2016, 19:48

Poor service

<p>Good day</p> <p> </p> <p>May you please close the business account. I opened the business account with you on the 5/07/2016 and up until today i can not use the account. I have visited FNB balfour branch and they could not assist. I contacted the head office and nobody could assist me. </p> <p> </p> <p>The head office kept telling me that they will compose an email to the relevant department forgetting that it is my time wasted here.</p> <p>I want to close both the business account and my personal account. This is a huge disappointment. I preferred banking with you because i thought you were always the best. Please close this business account with immediate effect.</p> <p> </p> <p>I had to visit Nedbank today to enquire about the business account and they assisted me just fine without writing unnecessary emails. Why couldn't you do the same. This account was suppose to receive huge amount of funds from abroad and you failed to deliver a service. I will be closing my personal account too. I do not want to be disappointed in future.</p> <p> </p> <p>Please do not reply now that this is on Hellopeter. I contacted you directly and you didn't reply. It's use to reply now. Just close my business account. I will be closing my personal account soon.</p> <p> </p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jul 2016, 10:27
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 967889,


Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)