POOR SERVICE

<p>I am one of the confident and proud user's of FNB with Personal Banking. All my financials are entrusted to be mananeged my FNB Bank, and I have had no reason not to.</p> <p> </p> <p>Until now when I am contacting them week in, week out in futility just to get my Business acount reinstated. according to my understanding - the agents are passing the buck with who is supposed to do their job properly, and i quote " .. He is not prepared to do someone's job for them. He will just send the ticket back, and the other department must know the process: Which is to upload client's documents and reinstate the account." I callled last week to escalate, and a lady told me there is no channel to escalate - either to a team leader or Manager cant be contacted except her.</p> <p> </p> <p>I am really disappointed in the level of service FNB call centre agents are displaying. This morning, i heard the Fabulous advertisemnet of Nedbank Business Banking, and i am really thinking - Should i take my business there? and maybe all my investments and debits ... eventually. </p> <p> </p> <p>Can my business account just be reinstated/activated? </p>