Poor Service

<p>I took out a cover legal cover with fnb last year i was told in april 2016 my policy lapsed, i have to take out a new Policy which i did which started the 1st of May it cost R65 yestersday R390 was debit from my account for the old policy which lapsed i called spoke to a lady name Lyzette Scheepers was told i must send my bank statement no responce from her since this morning 8H30am its now 16H18 already i mailed another lady Carla Odendaal also no responce.</p> <p>Am i not white enough to get proper assistance from this people or what i just want my money back</p>