Poor service

<p>I have emialed fnb insurance complaints and was told they will report back soon. This was on the 17 May. Now due to no joy i am writing it here and to SAIA<br />1 The excess has increased without my consent<br />2 The underwriter has changed without my consent<br />3 Poor service from account manager compared to the other account managers from FNB. Both the old underwriter and I struggle to get hold of the account manager<br />4 I have checked my e mail address (***) and have not received any updated policy schedule. Even when i e mailed the account manager i still did not get the new policy.<br />5 In the past when it changed I was asked to sign and return.Please show proof that I accepted the change<br />6 I have emailed your generic email accounts and account manager with these issues and no real response to address this <br />7 both old underwriter and new wanted to send people to repair my fence and did not get clear notice from FNB</p> <p>Overall this claim has shown what I'm dealing with as I am shocked at this service. For over a week my dog has not been with us due to a wall collapse. My family safety has been at risk. My garden has been damaged. And it seems that both underwriters cared more about my issue than FNB.</p>