Poor Service

Good day,

I am extremely disappointed with the poor service I have received from FNB regarding my Home Loan Advance application. My application was first submitted on 22 August, and today is 27 October — more than two months later, and I am still waiting for proper feedback.

Despite numerous follow-ups and promises from Randall Adams that he would “get back to me,” there has been no consistent communication or progress update. The lack of feedback and accountability from FNB has been incredibly frustrating and far below what I expect from a bank that claims to value its clients.

As a long-standing customer, I feel neglected and disregarded. This level of service is unacceptable, and I sincerely hope FNB addresses this issue urgently — not only for me but for other clients experiencing similar treatment.

Very disappointed. Johan Kirsten