Poor Service

I have been trying to talk to a consultant for the past week with no such luck today when I was finally able to speak to them I was sent from department to Department with no way forward what so ever. I went to the branch on the 15th of August 2020 for help with unauthorized debit orders on my account, I was given a number to call to assist with this. Today I was on the line for almost two hours being sent from one department to another the Debit Order department sent me to the ***** department which sent me back to the debit order dispute department who sent me back to the ***** department , and I was told that no supervisor is on hand to assist me

This has to be the worst service I've ever had in my life