Poor Service

Really poor service. I understand that Covid restrictions are difficult to manage but this does not render the call Centre agents to be ***********. I got shunted around for more that 30 minutes because FNB has an old phone number listed on my account from almost 10 years ago and I cannot change it online nor can the agents help me. really stupid setup. I don't want to go into the bank and sit in the queues for 2 hours just because your system is stupid.