POOR SERVICE

Pathetic service from FNB.... ********** activity happened on my account last week Saturday dated 11 February. I went inside the bank reported this matter on Monday 13 Feb.Someone from the ***** department named Lundi had to call me back its a week later still waiting.I went inside the bank again today they tried calling Ludi and was advised his off sick since yesterday that is not my problem someone else should have taken ver the matter.Where is the manager.I have been without money since last week how I am I suppose to live??? I am extremely dissapointed in this bad service...Jacques newman..