POOR SERVICE

In March I received a call from the fnb call center. The agent offered to align my accounts at a bundle fee of R399. In June I picked up that I am paying R399 and another fee of R249, I raised the issue with my private banker and only today after 5 months of paying fees that I was not suppose to I am told that I was donating R249 to fnb because the agent failed to properly align my accounts. Why must I pay for the consultant's mistake? Since I logged my query in June n still payed those charges till today due to thier lack of customer service and incompetency? What happened to customer service? This can't be fair, your consultant ****s up and I must pay for thier mess?