WB
Wahieba B
1 reviews | Active since Oct 2015
11 Apr 2016, 13:34
Poor service
The first time opening an account with fnb. Came to collect my card this morning and was passed from pillar to post to get the \hold\" on my account sorted. 3 and a half hours later and I'm still sitting here! The lady who is assisting me keeps calling her colleagues to assist her with what I don't know! Really poor service and I'm really starting to regret opening an account in the first place!"
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 Apr 2016, 13:36Hello wahieba85,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 903207.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 903207.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Apr 2016, 13:36
Official
Hello wahieba85,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 903207.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 903207.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)