Poor service

I continuously hear that FNB is the new way to bank. but in my 3 day experience with FNB I wished I never agreed to open an account. first off i get randomly called 4 times by the courier company asking to deliver the card , after i specifically said i would collect from my branch. then, you automated ticket device sends me to the wrong sales agent ...whom is very rude to me, sending me to the back of the line to wait for the right consultant. then i sit with this total newbie that knew fk all what was going on and while i sat for over an hour to collect the card. not helpful at all, then i ask for assistance setting up online banking... onto to be told, no problem i can do it online. well i can't, i still need to go find a ****** atm to complete the process. funds i transferred from my capitec has still not reflected after i transferred it yesterday morning. and i can't ****** check my account coz i cant view anything. no information about the account was explained to me, petrol, ebucks, nothing. i have experenced none of these issues with nedbank of capitec. infact the last time i collected a card from nedbank, was in and out with smiles within 15 minutes. seriously not impress