mR
monique R
1 reviews | Active since Sept 2014
07 Apr 2016, 11:04
POOR SERVICE
AFTER COMPLAINING ON HELLO PETER REGARDING POOR SERVICE DELIVERY, ROBINA TEMMERS CALLED ME BACK.<br> <br> AFTER FINALLY OPENING THE ACCOUNT AND SENDING ALL INFO TO ROBINA NUMEROUS TIMES I HAD NO FEEDBACK.<br> <br> FNB HAD OLD INFORMATION ON THEIR SYSTEM AND NOW I HAVE TO SUBMIT LEGAL DOCUMENTS STATING THAT MY SURNAME HAS CHANGED. HOME AFFAIRS HAS CHANGED MY ID SO *** IS THE PROBLEM???<br> <br> POOR SERVICE DELIVERY!!!
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Replies (1)FNB (First National Bank)'s replyOfficial
07 Apr 2016, 12:42Hello moniquegenis,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Reference ***NF
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Reference ***NF
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Apr 2016, 12:42
Official
Hello moniquegenis,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Reference ***NF
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Reference ***NF
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
