IA
Ismail A
1 reviews | Active since Aug 2011
14 Aug 2019, 12:05
Poor service.
I've been double billed for petro card fees for the month of July. Took this up with premier team of bankers via app for the first time on 29 July Bridgette Mtetwas responded saying she could not assist and the query would be escalated to credit card admin desk.
On 6 Aug I messaged them again since I received no feedback. Explained my problem again to Hlobisile Dhlamini. The chat was disconnected without any feedback.
They reconnected me to Mildred Campbell who provided no feedback either.
I have to date not received any feedback from FNB
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Replies (1)
FNB (First National Bank)'s replyOfficial
14 Aug 2019, 13:17Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply14 Aug 2019, 13:17
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***