NL
Nomthandazo L
1 reviews | Active since Aug 2019
10 Aug 2019, 09:29
Poor service
I cannot begin to express the disgust I have on the level of service this bank has for their clients I just got off the phone with one of the call center agent who didn't sound enthusiastic at all...why did I have to be penalised for something that is not my fault because their cellphone banking app has problems after all the bank charges we pay we still treated like this where is value for money
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Aug 2019, 08:30Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply12 Aug 2019, 08:30
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***