POOR SERVICE

i've received an email from FNB stating that I can have all my loans consolidated by FNB. I rep**** to the email to say yes i'm interested please contact me. The email was sent on the 30 March, 12h24. up till now i haven't received any feedback.<br> Furthermore i've contacted the bank today to get a settlement letter for one of my loans. Firstly the line was so poor i could hardly hear the consultant. She told me the letter will be send as we speak. I am still waiting. I've done about 3 - 4 telephone calls today, just to be transferred from one agent to another. Emails just doesn't get answered. according to them i am a FNB Premier client so i have direct access to a Premier consultant or whatever they want to call themselves! it's all just nonsense! hopefully they will respond after this!!! Poor Poor Poor service!!!!