Poor service

I had lost my card and went into the branch to order a new one. As I walked in the lady who gives ticket numbers was standing at the door flirting with some guy and blatantly ignored me, I took my own ticket and waited in the queue. The floor manager very politely asked me what i was there for and when I told her she assured me I'd be assisted soon. Eventually my ticket number was called up and I went to the relevant counter. I told her I needed 3 things, cancel 1 account, order a new card and fix my internet banking. She did 2 of the 3 pulled out her cellphone and left me sitting there. I asked her if I registered using the new card would it work, she said yes. I asked if we were done she asked if I signed, I said yes and she said we are done. I went to the computers and tried to register and it still won't allow me to register. The reason for internet banking is to avoid such poor face to face services. I work for Toyota, deal with clients on a daily basis, all sorts of different people in different moods and I would lose my job if a client had received the kind of treatment I just did. All I want is for my internet banking to work. I am very irritated by this treatment.