Poor service

We made payments to our employees on the 1st of April 2016, all banking with FNB and payments didn't clear immediately , i then called the call centre to ask if payments can be cleared ASAP, i was told they will be cleared within 3 hours , that didn't happen, i then called again was advised that it might take up to 12 hours to clear. I checked in the morning of the 2nd, payments are not reflecting yet, was told that there is backlog on payments, asked the same thing again for payments to be cleared ASAP. i spent almost an hour calling FNB to get assistance, my last call i was told funds will be cleared within an hour, that was at 17:28, funds have not be cleared yet.<br> <br> My employees s debit orders are going to bounce because of FNB, i think its high time we move banks, every month we spend a lot of time calling FNB.