Poor Service

I am writing this review on behalf of my Husband Mr Samuel Nadasen who is a client of FNB bank. We as clients of FNB bank is very disappointed with the level of service received from them. The account holder [ Mr Nadasen ] disputed a debit order on the 27/05/2024. Mr Nadasen was told the turn around time for the dispute is 40days. It is more than 40 days now. When Mr Nadasen requested an update he was told there is no feedback and the matter will be escalated, however when we called the call center on the 09/07/2024 the gentleman advised the matter was not escalated and that he will get someone to call Mr Nadasen in a few minutes, today is the 10/07/2024 and still no call from FNB. when we called today the 10/07/2024, I was put on hold by staff [Lady] for over 20 minutes and I had to end the call as there was no feedback. My wife and I are clients of FNB but due to the poor service, We will be considering changing our banks. When Mr Nadasen called in last week was told funds will be refunded when the 40 days has passed, This morning when Mr Nadasen called in was told the debit order was reversed however not sure why funds has not been put back into the account. Every time Mr Nadasen phones he is told it is been escalated, and that someone will call him shortly. its 12.08pm and no one has called from FNB. Is this how FNB values their clients, Terrible service, I will never recommend FNB to anyone. I hope to hear from FNB urgently.