KM
Kevin M
1 reviews | Active since Mar 2018
03 Jul 2019, 06:36
Poor Service
Hi.
Please tell me how is it possible that FNB PERMANENTLY experience a high call volume.
Ive been trying since Thursday to get through to the debit order dispute department. This is the 3rd month in a row this happened! I think it will be the last as well. Im sure i can get better service elsewhere. So how do i get hold of some now regarding my query???
Fnb's service is just getting worse and worse by the day. Not even the features on the app works. Tell you you have to phone a number. Im not a happy client at all!!!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Jul 2019, 10:30Good day Kevin McLaren,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Jul 2019, 10:30
Official
Good day Kevin McLaren,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***