KM
Kholofelo M
1 reviews | Active since Apr 2017
02 Jul 2019, 22:52
Poor service
I have been banking with FNB for almost years and I have a premium cheque account with them I phoned them today and i held on for more 50 minutes the 1st time till the phone cut me I phoned the 2nd time around I held on for 28min until I decided to hang up . It's pretty much appalling that I must go through this when I am a premium banker with them and their bank charges are too exorbitant yet I get this poor service
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Jul 2019, 09:57Good day Kholofelo Modiselle,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Jul 2019, 09:57
Official
Good day Kholofelo Modiselle,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***