Poor service

i have been experiencing this problem with fnb for months now everutime when i call there call centre the system cant verify me keeps on saying my card number is wrong so am put through to a consultant try speaking to her then i was placed on hold what kind of service is this am tired with this unprofessional services of fnb am moving my banking to a bank that really cares about there clients and this is causing so much frustration i should in peace knowing that i get help from a bank that claims that they with you all the way mara this acually not true am done with fnb am moving my banking elsewhere