Poor Service!!

I have never had issues with FNB until now. I also recommend and referred FNB to many of my family and friends.

I'm disappointed in the service from some of the consultants at the FNB Premier team of bankers. Firstly I called FNB when I was not receiving statements by the beginning of May (I usually receive statements by 02nd, 03rd, or 04th of every month. He investigated why I did not receive it this time and only received it by 29th May 2019. This is when he mentioned that there was a technical system error on their side. Secondly on my statement the interest has almost doubled from all the previous months that I have used my account. I also have a trend in how I use my account every month, and my INTEREST is usually around R 700 - R 800 per month. This time it was around R 1400. He mentioned that because the dates changed, FNB did not debit my account for one month and added both amounts in one. I rep**** by accepting this and he also changed the debit order date back toward the end of the month. Everything was okay. I then view my statement stating that I will be debited yet again R 1490 INTEREST. I called FNB again and a different consultant. She told me that I have made more transfers and cash transactions (which clearly on my statements has the same for every month. She was clearly making things up. Then she says because i changed my debit order date, I will be charged twice in June. Who in their right mind thinks that I can pay two debit orders to FNB!!! I asked to speak to her manager and she says that he/she will tell me the same thing. What poor service is this. My only option is to take my money out just to have money to live because I cannot afford to pay two debit orders. This will also result in bad credit rating for me, but what choices do i have since FNB cannot help their client.

I will try to change my banks as I cannot be with a bank that treats me like this.