Poor Service
I'm trying to switch bank from Capitec to FNB for a while now. I've been sequestrated in 2006 and waited the 10 years automatic rehabilitation period out. FNB picked up that I was sequestrated and required documents from my attorney which I've supp**** NOW 4 TIMES!! Each time a different excuse - 'that email is no longer in use', 'they can't find it' etc. The last time, on the 22nd May on instruction from the consultant (can't remember his name but his email is ********** I sent it to his personal mail and he promptly promised me that I'll have an answer in a week. Still nothing... If this is the kind of service I can expect from FNB then I wonder if it's worth it...
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FNB (First National Bank)'s replyOfficial
11 Jun 2019, 14:36Good Day Cilliers Retief
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply11 Jun 2019, 14:36
Official
Good Day Cilliers Retief
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
's updateReviewer Update
18 Jun 2019, 10:41Issue still not sorted! I've had a few persons from FNB contact me but everyone just keep on passing the buck! I wish somebody will just take the issue and resolve the matter! Come on FNB, is this really the best you can do?
's update18 Jun 2019, 10:41
Reviewer Update
Issue still not sorted! I've had a few persons from FNB contact me but everyone just keep on passing the buck! I wish somebody will just take the issue and resolve the matter! Come on FNB, is this really the best you can do?