SM
Stephanie M

1 reviews | Active since Sept 2018

10 Jun 2019, 15:18

Poor service

Lebogang from the jhb call center is absolutely inefficient and does not display any willingness to assist. She is absolutely perthetic at her job. As soon as you explain your query she wants to transfer you to sales... Why do people with hat has such a lack of customer experience assist clients. I was eventually assisted by Tammy without having to be transferred to sales... I would recommend that Lebogang goes for training by Tammy.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jun 2019, 10:31
Official
Good Day Stephanie Meintjies
 
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, Hello Peter Team Tel number: ***