Poor service

Well I have been to the bank to down grade my cheque account and credit card. After speaking to a consultant on the 16 May regarding the credit card down grade I was advised that it will take 5 to 7 days I have now been waiting and have not received any phone calls or follow up. I tried calling the credit card division and the call keeps getting disconnected, I then send an email requesting assistance but still no reply.

Kind regards Bradley