RD
Ron D
1 reviews | Active since May 2019
20 May 2019, 11:31
Poor service
I contacted FNB about a month ago with 3 queries: 1. Why has my account been upgraded from Gold to Premium without my knowledge or consent: No response 2. Can the account premiums be refunded once the issue is sorted out: No response 3: Why was my Ebucks level downgraded: also no response.
The service from the call centre is a very poor representation of a good bank. My rating thus relates to their call centre and not the organisation itself.
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 May 2019, 12:29Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply20 May 2019, 12:29
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
***