Poor Service

I went yesterday to FNB - The grove regarding a payment Enquiry I had. I was assisted by Dineo. I have explained to her that i have used the FNB Online Business registration and did a payment on the Internet.The payment is not reflecting on the system but it when through on my bank account. She said there is only 1 phone and are currently busy, she gave me a number ********** 479 to phone because their dont dealth with it in the branch. I left the branch. I have phoned and was told this is the wrong dept, i Need to phone ********** 020. When i phoned i was told i need to speak to the FNB online service ********** 00. When i phone ********** 00, I spoke to Thabang who informed me that this is not an online enquiry, I need to download it on the online banking. I have explained to him that i have change my username and my online banking says i need to active my bankcard, that is the reason i went to the branch because i cant download it. He said to me there is nothing he can do for me. I am asking myself if Dineo has listen to me i would have resolve this enquiry. Very Very poor services of Staff that dont listen and assist