1 reviews | Active since Apr 2019
Poor service
On the 13th of April 2019 I went to deposit cash at the Rosettenville Mall atm .I deposited R3000 into an account and while the transation was still being processed the ATM went off and some of my cash was returned and short with R1300 and a slip . I then called the call centre was asked to go to the branch and I was going to be refunded . I went to Auckland Park only to be told to go to The Glen .On Saturday the 20th of April 2019 , I went to the FNB the Glen and was treated badly taken from pillar to post later to be told that they will call me on Tuesday and they took copies and till now there is no help. Your service is bad Honestly likeafter waiting in the bank for more that 20 mins and staff with attitude.
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with the account number you tried to deposit funds into to as well a contact number for you .
When responding please select Private Reply (at the bottom) this is to protect your private information from the public.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Hello Peter Complaints Team
Tel number: ***
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with the account number you tried to deposit funds into to as well a contact number for you .
When responding please select Private Reply (at the bottom) this is to protect your private information from the public.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards,
Hello Peter Complaints Team
Tel number: ***