JJ
James J
1 reviews | Active since Jun 2015
22 Mar 2016, 08:20
POOR SERVICE
I called the FNB Loans on Wednesday, 16 March 2016 on the Smart Housing Plan and requested statements to be emailed to me in the future as I last received the posted one during 2014. I also requested that I be emailed the latest statement as I need to know the status of my account. The consultant that I spoke with promised to send the statement on the same day to me but that has not yet happened and I also on the same vain not sure if I will be receiving the statements in the future through my email.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
22 Mar 2016, 08:46Hello Sethus@11,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 892035.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 892035.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply22 Mar 2016, 08:46
Official
Hello Sethus@11,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 892035.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 892035.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)