1 reviews | Active since Apr 2019
Poor Service
On the 2nd April an amount of r298.00 was debited off my account, i called the call centre and a fault was logged ref: CAS/ ********** /K6M2M1. On the 4th i called to follow-up on the fault and was transferred between people who didn't have system to check on logged reference. I later spoke to a Mduduzi who told that it's for reversal that i request for r1500 which i therefore cancelled after being told there will be a charge for it. Yakhani - Doesn't know anything put me on-hold for 30min & Transferred my call Wendy Mogale - She doesn't have system to follow-up my request as transferred by Yakhani Vulani - He can't help as i am transferred to wrong department & transfer Nomsa - FNB connect can't help too Mduduzi - Online banking doesn't have system to check reference number and gave me ********** 000 to call again. This after have been on call which lasted more that 1hr/ 30minutes.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)