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Athailje W
1 reviews | Active since Mar 2014
04 Apr 2019, 08:01
Poor Service!!!
i have been trying to close my account since last year... first they tell me i need to send a email to specific department... nothing happens. i phoned FNB again then they said i need to send a signed letter... which i then did months ago. to date i have not received any form of communication from them. i havent used the account since last year but the monthly account fees keeps adding and adding which i obviously refuse to pay.
I've been banking with FNB for years and this is the service that i get.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Apr 2019, 09:38 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply04 Apr 2019, 09:38
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
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Athailje W's updateReviewer Update
08 Apr 2019, 11:43still waiting on someone to phone me!
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Athailje W's update08 Apr 2019, 11:43
Reviewer Update
still waiting on someone to phone me!