Poor service

I sent my insurance claim to Hendrick on the 11/02/2016 and he didn't bother to respond back to me after a month I called to find out about my claim he was never even sorry that he didn't contact me,and he didn't even give me the options of choosing a replacing according to him he was waiting for supplier that was out of stock ,I asked him if I couldn't choose something else only then he told me I can chose something else but still didn't tell me I could buy the device elsewhere instead of waiting,at that time he didn't have something I liked another month went.I called spoke to Sindi who seemed like she was gonna solve the issue in few days,she sent me forms that I was suppose to complete and send back to her I did that the very same day,even spoke to the supervisor Nadia who said Sindi was gonna call me the same day with feedback 2 days later she didn't call,I called to find out what was happening only then she said she had received the approval,and said everything was gonna be done in 2-48hrs,48hrs later I called she was irritated by me said she was waiting for another approval,it was gonna take 2-48hrs for them to pay out 72hrs later nothing has happened I'm very disappointed