Poor service
These people have put a hold on my business account. When they should have requested fica docs the day i opened an account with them. I now need to make a payment and I can't because of their bull****.They don't bother to call me but send me an sms to show they are doing their job. They don't say what doc they want or where I must e-mail it to.I need to call them to find the details Why did no one call me for these ****** documents? Why send emails only? I find yoyr service a pile of ****.
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FNB (First National Bank)'s replyOfficial
02 Apr 2019, 08:31Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply02 Apr 2019, 08:31
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
*** (option one)