Poor service

On the 26th of February 2019 I went to deposit money in FNB Durban Branch in Anton Lembede Street, the one that has just been closed. I was doing a cash deposit of R1200 which had R100's and R50's notes. Just after I have put the money in the machine it closed and the said machine showed an in service notice. I then immediately went inside the back and I filled a form. The lady who helped me indicated that the bank will contact me in a week's time. That never happened and I decided to go back to the back where I was informed that the back only got R840 in the machine which did not make sense to me because I did not have R20's nor R10's notes for them to get R840. I then instructed the bank to deposit the R840 to the recipient while they still busy with the investigation of the remaining money.

To date I have not heard anything from the bank and I am disappointed with the way this matter was handled and I am looking forward for the bank to give me back my R360 . I cannot be punished for their disfunctional machines.