Poor service

Good day

I am highly disappointed after the extremely bad service I received from FNB recently, even though I am a loyal client for several years now and on top op that a private client which means nothing to me nor your company.

We all are victims of the COVID19 pandemic and I feel as a client you as a company should standout above the rest as you've always done, but your service is non existent to me at this moment.

A brief breakdown of my bad experiences is as follows

I submitted a claim to my credit insurance due to my situation during the COVID19 pandemic.

After many calls and documents requested the claim was approved and I submitted my Payment Release document. Please note that this document was already submitted on the 2nd of July 2020 and I was being told that the turn around time is 14 days. I followed up numerous times, after I am told by every single consultant that I spoke to, that the matter is being escalated and someone will phone me back.

In the last 2 weeks I spent more than a R1000 at this point calling to follow up and I still don't have ANY ANSWERS!!!! This is PATHETIC!!!!!

I kept on paying my installment every month even though I did not receive a single cent because I was unable to earn an income. At this point in time it feels like you are taking food from my families table because this process is costing me more then what I am gaining!!

So my question is, will my issue ever be resolved? Do I move to a different bank?What happend to FNB client service