Poor service

The service at FNB is getting worse now. I used the app to check how much I qualify for a home loan and I’ve been waiting for over a week now for someone to call me about it or email me, however all I received is an sms stating that one of their consultants has been trying to call me and to call them back, yet they didn’t leave a number to call back on. I’ve checked my phone and I haven’t received any missed calls or voice messages left from this consultant so I’m not sure when they state that they’ve been trying to get hold of me where they were calling. I think I should rather go somewhere where I’ll be appreciated and assisted as it seems I’m not the kind of clientele FNB wants.