KJ
Khuselwa J
1 reviews | Active since Jul 2015
24 Jan 2019, 10:34
Poor service!
On the 16th of January my card was swallowed by an FNB ATM. I ordered a new card immediately after cancelling the other card. I have been waiting for the delivery of the new card since then. They also expect me to pay for the card whereas I did not loose it. It was swallowed by their machine. Secondly, when I call the bank to enquire about the delivery of my card they are sending me to a courier company to take it up with them. I am FNB's client and I wxpect FNB to give me answers, not the courier company.
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FNB (First National Bank)'s replyOfficial
24 Jan 2019, 11:51Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply24 Jan 2019, 11:51
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)