1 reviews | Active since Dec 2018
Poor service
I visited FNB (Pretorius Street branch in Pretoria at about 9:10 today in the morning to cancel my Curro stop order and activate my FNB cell phone app. At the entrance I received ticket no: 24 other services, I waited more than 1 hour 30 minutes just to get services. Their numbering system jump our number went straight to 40 and 50. I asked to see floor or regional manager (Black guy sound like a ***, gave me an bad respond that I must get seated because they are busy trying to sort the system problem. He decided to sent other client that came after me to the teller for assistant and tell me that am going to wait until he felt that I received my punishment for raising my concern. That man does not deserve to be a manager. As FNB long serving loyal client I believe I deserve to be serve with respect
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peer Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peer Complaints Team
*** (option one)