Poor Service!!

***. We are applying for a substitution of debtors with an increased loan amount. After the application was with FNB Home Loan for almost 3 weeks the application is now incorrectly approved in principle. I called your call centre. After a 20min call your *********** staff member could not resolve my query. I asked to speak to his manager just to have the call "dropped". This matter needs to be resolved today. As this will cost as legal fees to have this done, we can approach any other bank as the cost will be the same. If we do not have have the correct approval by end of business we will approach the other banks were I can guarantee you, we will have an approval before FNB makes sense of their mess!