Poor service

Hi I write this out of pure frustration. In 23 November 2018 I placed an order on the eBucks website from there store. I was given a tentative delivery date of the 28 November 2018 On the 29th I was informed that definitely on the 30th I will receive my package. On the first, I requested the waybill number to track it n was informed that only the sales team could give it to me n that they only back at work on Monday, n on Monday some will call me. I awaited the call but the afternoon, I received nothing n called again, I was told the matter will be escalated. Last night, I received a message informing to enjoy my parcel as it was delivered. I was flabbergasted, I checked with those around me n none and received it. Today I called to inform them, n request clarity or even the waybill number in order to contact the courier company to see what is happening. Multiple calls n the mantra is the same, we requesting the documents n will contact you shortly. Lastly, in the last call, I was informed that they have a two business day turn around time. Unacceptable, I'm trying to figure out where is my parcel n none can help me. Not even a waybill number. Absolutely pathetic. I have dealt with many online stores n even placed a multiple orders on the same day as I did eBucks, all delivered except this. Pathetic n poor quality.