AL
Amanda L
1 reviews | Active since Jun 2013
02 Dec 2018, 10:06
Poor service
Yesterday, 01 December, I tried contacting the ********** number twice. The first time I was on hold for 15 minutes and the second time for 35 minutes. I could not get through so obviously my query was not attended to. Today I called just to be told that they cannot assist me because it is not a "working day". I have been with FNB for about 10 years and have never had a problem. I am very disappointed at the moment. As a big bank you must be able to offer all of your services every day of the week. I am unable to reach a Branch and cannot call during the week.
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Dec 2018, 08:55Good Day Amanda
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with your contact number, upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards Complaints Resolution
Email address: ***
Tel number: *** (option one)
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with your contact number, upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards Complaints Resolution
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply03 Dec 2018, 08:55
Official
Good Day Amanda
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with your contact number, upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards Complaints Resolution
Email address: ***
Tel number: *** (option one)
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with your contact number, upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards Complaints Resolution
Email address: ***
Tel number: *** (option one)