poor service

Last Month I have opened an account with Fnb via phone then I ask to go by the branch to provide with my information off which I did that was my ID book and my proof of address. I then told that my account is fine I can you it........same day I couldn't get my money out of the ATM then I had call in for help ....someone helped me by that time and I could get my money .

This morning I got paid now I want fill up my car only to find out I have no money in my account but an sms showed me I got paid ..... when I phoned FNB they telling me that my account is on hold because I did not give them my information when I was opening my account mind you I was using this account last month now I can not WHY...........? and I need to pay my bills today I cannot because of some stupid , poor service that these people giving to us. I have called FNB since 9 O'clock today to try and see if someone can get my issued resolved but to my surprise to one can to these people I spoke to Sibusiso who put me through to wrong department then from that department I spoke to Jennifer Monnaesi she said can't help me because it is not a right department she then transfer me to this department where she said will be able to help me to get my account resolved but Innocentia Khumalo couldn't help me because she was telling me about what she is seeing in the system ........what ever she is telling me im not on faulty because I took every thing to them when I was asked to do so now I can not use this stupid account ......................I need someone to resolve this matter now ........