Poor Service

I went under debt review in 2014 and my court order states that there should be no interest on my cheque account. FNB continued to charge interest. I emailed their debt review department a couple of times with no response. I went into the bank on the 26th of January 2016 and asked to see the branch manager to try and get this sorted. Annemarie Anderson assisted me. She called their debt review department and they said they needed everything on email, so she did that. On the 27th I received email from the debt review department to say they are restructuring the account as per court order and I will get feedback once done. I sent numerous emails to get this finalized as there are hundreds of rand being charged on my account monthly and still this is not finalized. Out of desperation I emailed Annemarie again today to ask her to follow up and she just deleted my mail without even reading it. I find FNB service to be pathetic! How can it take so long to restructure the account? How can you just delete an email from a client without reading? I will be moving banks for sure!!