Poor service

App**** for an overdraft facility on my business account on Monday. I was advised by the consultant that the application has been refereed to the credit department and they would contact me within 2 days... called in on Wednesday, was advised that they have sent the application to credit and that someone would contact me. No one called still, called in on Thursday and was advised that it takes 3 to 5 working days for a consultant to contact me.

None of the consultants that i spoke to confirmed whether the application was approved or declined!