poor service
i lost my card and order a new one and what they did is that they opened a new account instead of giving me a new card. i made them aware of this mistake through emails but they sent emails that i should switch debit orders. the other email said that was just an advertisment. Now the problem im havinga a new account which is going to charge me almost R100 every month which is no use to me because all i wanted was a new card for my existing account not a new account.
Good Day Mthoko
Thank you for bringing this to our attention.
We acknowledge your complaint.
This matter has already been raised on complaint ref no : ***
and has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mthoko
Thank you for bringing this to our attention.
We acknowledge your complaint.
This matter has already been raised on complaint ref no : ***
and has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***