1 reviews | Active since Oct 2018
POOR SERVICE
I was going into FNB in Adderly, Cape Town, 8000 Branch.
There were two people in front of me, there was a lady at the counter just stamping and signing paperwork which she can possibly complete after assisting us, one customer went up to her TWICE for assistance but she carried on with her work!?
Listen we are the customers, should not be neglected like this!!!!
However, the server has put us off completely, then it was my turn to open an account by a guy called simphiwe -
HE LOOKED AT MY ID AND JOKED ABOUT MY NAME, THEN READS MY PROOF OF RESIDENCE - TAKES 5MINUTES READS THROUGH EVERY SINGLE PAGE AND THEN DECIDES THE LEASE IS WRONG - which is only one letter missing?! He said "the system will not pick it up"
Look to what extent that he has the right to alter my lease?
Good day Nicky,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will investigate the matter and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nicky,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will investigate the matter and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)