HS
Hanli S

1 reviews | Active since Nov 2015

04 Mar 2016, 11:36

Poor Service

I was at the FNB Braamfontein about 10:05, we where standing in a queue longer then the empire state to make a depoiste and there was only two tellers when we were almost in front 10:45 this Elizabeth came and asked what we want to do we explained and only then did she say they don't take under R3000.00 deposits we must go outside, I am NOT a FNB customer and now I know why I will never be one, there is no notification inside the bank stating no deposits under R3000.00. Then this Elizabeth was as rude as hell rather telling me **** then giving me a change to explain, I find this attitude very very rude as I didn't get half a change to defend myself and I was the ONLY white person in the bank. Thank you FNB but NO thank you.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2016, 13:18
Official
Hello Kobussie,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Please refer to the email I have sent to you regarding the matter.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)