Poor service

After having problems with Standard banks service me and my wife decided to move our accounts to FNB on all our friends recommendation. First contact with the staff I believed I made the write choice but to my regret I realized it was a mistake. Firstly I was told I must change my own debit orders as it would be easier. I app**** for a what I had at Standard bank which was all fine according to the the consultant. After more than 3 months I still do not have my overdraft or credit card ( After I emailed all paper as requested and when that did not work got in to my car drove over 60 km handed in the paper work personally) I reapp**** for my credit card over the mobile and got a message it was declined and a consultant will in touch shortly (If all that I app**** for took over 3 months and not completed I will can expect the call next year this time) What happened to service if they can not deliver service just give the costumer a truthful response that they are not interested doing business with you