Poor service
I have an unauthorised debit order which i am failing to reverse online. I have called FNB call centre and have been on the call for over thirty minutes now with no answer except for automated voice. What happened to asking clients if they know the debit orders before deductions are made? and why cant the bank, if it has staff shortage hire more people with during peak times like this?
Good day Jabu Radebe,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales nad Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one
Good day Jabu Radebe,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales nad Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one